Privacy Policy

Personal Data Collecting

At Signature Gateway, protecting your personal data is one of our top priorities. We collect and process your information lawfully, with integrity, confidentiality, and care.

Purpose of This Privacy Policy

This Privacy Policy explains how Signature Gateway collects, uses, and protects customer data provided through our website, mobile platforms, social media accounts, emails, text messages, and any other digital touchpoints.

It outlines:

- What personal data we collect.

- How and why we use it.

- When and with whom we may share it.

- The rights you have over your personal data.

By using Signature Gateway’s platforms, you agree to this Privacy Policy and our Terms & Conditions. We do not knowingly collect information from children.

Personal Information We Collect

“Personal Information” refers to data that identifies, relates to, describes, or could reasonably be linked to you. This includes, but is not limited to:

- Identity Data: Name, date of birth, gender, nationality, passport details, frequent flyer information.

- Contact Data: Email address, phone number, billing and mailing address.

- Booking Data: Flight details, hotel reservations, travel itineraries, loyalty program numbers, special requests (e.g., meals, seating).

- Financial Data: Payment information (bank accounts, card numbers).

- Transaction Data: Purchases, bookings, and payment history.

- Technical Data: Device and browser information, IP address, geolocation, cookies, and login details.

- Profile Data: Travel preferences, loyalty program interests, surveys, and feedback.

- Usage Data: How you use our website, services, and features.

- Marketing & Communication Data: Preferences for promotional offers and communication channels.

- Customer Support Data: Any queries, complaints, or support requests submitted to us.

We do not collect special categories of sensitive information (such as religious beliefs or health data).

You are responsible for providing accurate information. If you submit data about another person (e.g., a travel companion), you confirm that you are authorized to do so.

Methods of Data Collection

We collect data through:

1. Direct Input: When you book a flight, request a quotation, or contact our support team.

2. Automated Technologies: Cookies, analytics tools, and tracking technologies that capture browsing activity and preferences.

3. Customer Support Calls: Calls may be recorded for training, quality assurance, or legal purposes.

4. Third Parties: Public databases, marketing partners, airline/hotel partners, and social media platforms.

How We Use Your Data

Signature Gateway may use your personal data to:

- Process bookings, payments, and customer requests.

- Send booking confirmations, travel updates, and important notifications.

- Provide customer support.

- Personalize offers and promotions.

- Conduct fraud monitoring and security checks.

- Improve our services, marketing strategies, and website functionality.

- Comply with legal requirements.

We may also send you marketing communications related to our services unless you opt out.

Sharing Your Information

We only share your data when necessary, such as:

- With airlines, hotels, and travel partners to complete your booking.

- With payment processors and fraud-prevention services.

- With trusted service providers who support our operations (e.g., IT, marketing, analytics).

- When legally required by government or regulatory authorities.

We do not sell your personal information to third parties.

Data Storage & Protection

- Our servers are located in multiple jurisdictions. By using our services, you consent to cross-border transfers of your data.

- We apply strict security measures (encryption, access restrictions) to protect your information.

- Only authorized personnel may access your personal data.

Retention Period

We retain your data only as long as necessary to:

- Fulfill the purpose it was collected for.

- Comply with legal, tax, or accounting obligations.

- Resolve disputes or enforce agreements.

Cookies & Tracking

Signature Gateway uses cookies to improve your browsing experience. These may include:

- Session cookies (temporary)

- Persistent cookies (saved for future visits)

- Analytical cookies (site usage)

- Advertising & remarketing cookies

- Social media cookies

You can disable cookies in your browser, but some site features may not work properly.

Your Rights

Depending on your jurisdiction (e.g., EU GDPR, California CCPA), you may have rights to:

- Access your personal data.

- Request corrections or deletion.

- Object to or restrict processing.

- Opt-out of marketing communications.

- Request portability of your data.

You may exercise these rights by contacting us (see below).

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the date of the last update. Continued use of our services indicates your acceptance of these changes.

Contact Information

Email: info@SignatureGateway.com

Phone (24/7): +971 50 270 1710

Phone (24/7): +971 50 897 3557

Location: Business Bay, Dubai, UAE